Effective Date: June 22, 2026
Company: AMR Labs
Address: 7922 Haskell Ave., Van Nuys, CA 91406
Email: Support@AMRLabs.com
Phone: 818.787.4008
AMR Labs (“AMR Labs,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, contact us, work with us as a customer, or use our internal warehouse management application.
This Privacy Policy applies to AMRLabs.com, our website forms, our business communications, and our internal Warehouse Management App. It does not replace any confidentiality agreement, manufacturing agreement, nondisclosure agreement, purchase order, or other written agreement you may have with AMR Labs.
1. Information We Collect
We may collect the following categories of information.
Information you provide directly
When you contact us, request information, submit a form, or start a project, we may collect:
- Name
- Email address
- Phone number
- Company name
- Brand name
- Mailing address
- Country or countries where you do business or plan to sell products
- Contact person and colleague information
- Project details, product details, product names, formula numbers, benchmark products, ingredients, packaging details, fill size, fragrance, color, performance notes, and related formulation or manufacturing information
- Sample feedback and approval status
- Comments, questions, and other information you choose to submit
Please do not submit sensitive personal information unless we specifically request it for a legitimate business purpose.
Information collected automatically
When you visit our website, we and our service providers may collect certain technical information automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Pages viewed
- Approximate location derived from technical data
- Date and time of visits
- Cookie identifiers and similar technologies
- Website usage and analytics information
Internal Warehouse Management App information
AMR Labs operates an internal Warehouse Management App for warehouse and operational purposes. The App is intended for AMR Labs employees or authorized internal users only and is not designed for public customer access.
The App does not collect personal information from external website visitors, customers, or members of the public. For internal operational, security, and performance purposes, the App may process limited device or usage information, such as device type, device identifier, IP address, operating system information, login or access logs, and app performance information.
Alternative Ways to Submit Information
If you prefer not to use our online forms to submit information to AMR Labs, you may contact us by email at Support@AMRLabs.com or by phone at 818.787.4008 to discuss alternative submission options.
Depending on the nature of your project and the information involved, alternative options may include direct email, phone discussion, or another mutually agreed method of communication.
Please do not submit sensitive, confidential, proprietary, regulated, or highly confidential business information through our website forms or by email unless requested by AMR Labs or covered by an appropriate agreement. Information submitted through alternative methods will be collected, used, retained, and protected as described in this Privacy Policy and any applicable written agreement with AMR Labs.
2. How We Use Information
We may use information for the following purposes:
- To respond to inquiries and messages
- To evaluate new customer and new product requests
- To prepare quotes, timelines, and project recommendations
- To provide formulation, manufacturing, filling, packaging, quality control, fulfillment, shipping, and related services
- To send samples, documents, invoices, project updates, or business communications
- To manage customer relationships and internal records
- To process sample feedback and product approvals
- To operate, secure, maintain, and improve our website and internal systems
- To protect against spam, abuse, fraud, unauthorized access, and other security issues
- To measure website performance and understand how visitors use our website
- To comply with legal, regulatory, tax, accounting, safety, and contractual obligations
- To enforce agreements and protect the rights, safety, and property of AMR Labs, our customers, and others
- To send business-related information about AMR Labs services, where permitted by law
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember cookie preferences, improve website performance, protect forms from spam, and understand website traffic.
Our website uses WPConsent to manage cookie preferences. Our Cookie Policy provides more detailed information about the cookies used on our website, including cookie names, purposes, categories, and durations.
Our website may use:
- Essential cookies needed for core website functions and cookie preference management
- Security and anti-spam tools, including Google reCAPTCHA, to help protect forms from spam and abuse
- Analytics cookies, including Google Analytics, to help us understand website traffic and improve the website
You can manage non-essential cookie preferences through the cookie banner or cookie preferences tool on our website. You can also adjust your browser settings to block or delete cookies. Blocking some cookies may affect website functionality.
Google also offers a Google Analytics Opt-out Browser Add-on for users who want to prevent their website activity from being made available to Google Analytics.
4. Google reCAPTCHA and Google Analytics
We may use Google reCAPTCHA to help determine whether form submissions are made by humans or automated systems. Google reCAPTCHA may process technical and interaction data for security and fraud-prevention purposes.
We may use Google Analytics to understand how visitors interact with our website, such as pages visited, approximate location, browser/device information, and general usage patterns. We use this information to improve the website and our services.
Google’s use of information is governed by Google’s own privacy terms and settings. You can manage certain Google privacy and advertising settings through your Google account and browser tools.
5. How We Share Information
We do not sell your personal information for money.
We may disclose information in the following situations:
Service providers
We may share information with vendors and service providers that help us operate our business, such as website hosting providers, form and email tools, analytics providers, security tools, IT support providers, CRM or business software providers, payment processors, shipping carriers, fulfillment platforms, order management tools, and professional advisers.
Business operations
We may share information internally with AMR Labs personnel who need it to respond to inquiries, manage projects, provide services, handle fulfillment, perform quality control, or support business operations.
Customer-directed sharing
If you ask us to release information to a colleague, representative, carrier, retailer, marketplace, certification body, distributor, packaging supplier, vendor, or other third party, we may do so at your direction.
Legal and safety reasons
We may disclose information when we believe it is necessary to comply with law, respond to lawful requests, protect rights or safety, prevent fraud or abuse, enforce agreements, or protect AMR Labs, our customers, employees, or others.
Business transfers
If AMR Labs is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate safeguards.
6. Product, Formula, and Business Information
Because AMR Labs is a contract manufacturer, customers may submit product concepts, formulas, benchmark products, ingredient preferences, packaging details, cost targets, launch timelines, and other business or product information.
We use this information to evaluate and perform requested services. This Privacy Policy explains how we handle personal information. Confidential business terms, ownership of formulas, trade secrets, samples, intellectual property, and project-specific confidentiality obligations may be governed by a separate agreement with AMR Labs.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, manage customer relationships, perform services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
Retention periods may vary depending on the type of information and the context in which it was collected. Cookie retention periods are described in our Cookie Policy.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, application, email system, or electronic storage method is completely secure. We cannot guarantee absolute security, but we work to protect information using commercially reasonable measures.
9. Your Choices
You may have the following choices, depending on your location and applicable law:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Opt out of certain marketing communications
- Manage cookie preferences
- Request information about how we collect, use, and disclose personal information
To make a privacy request, contact us at Support@AMRLabs.com, call 818.787.4008, or contact us through our website contact page.
We may need to verify your identity before responding to certain requests. We may deny or limit requests where permitted by law, such as when information must be retained for legal, accounting, contractual, security, or legitimate business reasons.
10. California Privacy Notice
This section applies to California residents where required by applicable California privacy laws.
California privacy laws may provide rights to know, access, delete, correct, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
AMR Labs does not sell personal information for money. We also do not knowingly sell or share personal information of individuals under 16 years of age.
Depending on how analytics, advertising, or third-party cookies are configured, certain disclosures to analytics or advertising providers may be considered “sharing” under some privacy laws. You can control non-essential cookies through our cookie preferences tool.
Categories of personal information we may collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers, such as name, email address, phone number, mailing address, IP address, and cookie identifiers
- Business or commercial information, such as company name, brand name, project information, product information, order information, fulfillment information, and customer relationship records
- Internet or electronic network activity information, such as website usage, browser information, device information, and interaction with our website
- Geolocation information, such as approximate location derived from IP address
- Professional or business information, such as company role, business contact details, and project-related communications
- Inferences, such as general business interests based on inquiries or submitted project information
- Sensitive personal information, only if voluntarily submitted or required for a legitimate business purpose; we do not intentionally request sensitive personal information through general website forms
Sources of personal information
We may collect information from:
- You directly
- Your company, colleagues, or authorized representatives
- Website cookies and analytics tools
- Service providers and business systems
- Customers that provide order, shipping, or fulfillment information for services
- Public or business sources, where relevant to a project or customer relationship
Purposes for collection and use
We collect and use personal information for the purposes described in this Privacy Policy, including responding to inquiries, providing services, processing forms, managing customer relationships, fulfilling orders, improving our website, maintaining security, and complying with legal obligations.
Categories of third parties to whom information may be disclosed
We may disclose information to:
- Website, hosting, analytics, and security providers
- Email, form, CRM, and business software providers
- Shipping carriers, fulfillment platforms, and logistics providers
- Payment, accounting, legal, insurance, and professional service providers
- Vendors, suppliers, or partners involved in a requested project
- Government authorities or other parties when required by law or necessary to protect rights and safety
California privacy requests
California residents may contact us to exercise applicable privacy rights by emailing Support@AMRLabs.com or calling 818.787.4008.
We will not discriminate against you for exercising applicable privacy rights.
11. Do Not Track and Opt-Out Preference Signals
Some browsers offer “Do Not Track” signals. Because there is no common industry standard for how websites should respond to Do Not Track signals, our website does not currently respond to browser Do Not Track signals in a uniform way.
Some browsers and extensions may transmit opt-out preference signals, such as Global Privacy Control. Where required by applicable law and where our website can detect and process the signal, we will treat a recognized opt-out preference signal as a request to opt out of applicable sale or sharing of personal information.
You can also manage non-essential cookies directly through our cookie preferences tool.
12. Marketing Communications
If you receive marketing or promotional communications from us, you may opt out by following the unsubscribe instructions in the message, replying with an opt-out request, or contacting us at Support@AMRLabs.com.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as project updates, account communications, invoices, legal notices, and responses to your inquiries.
13. Children’s Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.
14. International Visitors
AMR Labs is based in California, United States. If you access our website or provide information from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.
Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you use.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. If we make material changes, we may provide additional notice where appropriate, such as by posting a notice on our website or contacting you directly.
17. Contact Us
For questions about this Privacy Policy or to make a privacy request, contact us at:
AMR Labs
7922 Haskell Ave.
Van Nuys, CA 91406
Email: Support@AMRLabs.com
Phone: 818.787.4008